Help Centre & FAQs- Page 3 of 6

How do I top up a Philippine e-wallet?

Sending money

Learn how to top up Philippine e-wallets like GCash, Maya, ShopeePay, LazPay, and GrabPay using Kabayan Remit in just a few steps.

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How do I refer a friend?

Refer a friend

Earn referral bonuses by inviting friends! You can refer friends from the UK and Canada, and select US states in just a few easy steps.

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How do you store my data?

Account issues

As a regulated financial institution, we collect, use, and securely store personal information responsibly and in accordance with the law to protect your transactions.

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Can I view my transaction history?

Sending money

Yes, you can view all of your transaction history in the mobile app or web app. You can also view the payment status of each transaction.

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How do I add a receiver to my account?

Sending money

You can add a receiver to your account by providing a few personal details about the person and their bank details. These details will then be saved in your account allowing you to quickly transfer funds to that person in the future. To add a receiver, open your account and go to Receivers, then tap Add receiver and fill in their details.

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Is there a reward for referring a friend?

Refer a friend

Yes! You’ll earn a referral reward every time three people you invite successfully sign up and complete a remittance.

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I suspect someone has access to my account, what can I do?

Account issues

If you’ve noticed fraudulent activity on your account, please contact our 24/7 customer support team immediately and they will help to resolve the issue.

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When was Kabayan Remit founded?

About Kabayan Remit

Kabayan Remit was founded in June 2012 and we completed our first transaction in May 2014.

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How can I view the status of my transaction?

Sending money

You can view the status of your transaction by logging into your account via the mobile app or website and following the steps below.

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How do I close my Kabayan Remit account?

Account issues

If you would like to close your Kabayan Remit account, you can request account deletion through our app or via email.

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