Topic: Sending money

How do I top up a Globe GCash or Smart Paymaya account?

You can top up your loved ones' Globe GCash or Smart Paymaya e-wallets online by logging in to your account on the website or mobile up. Once logged in, follow this step-by-step guide:

What does the notification ‘transaction amount is more than the allowed limit’ mean?

You may get this notification, as there is a limit to the amount you can send depending on your chosen mode of payment or delivery method.

Where can I remit money to the Philippines?

You can send money online 24/7 from the UK, Gibraltar, Ireland, Germany and the Netherlands to the Philippines. You no longer need to visit the remittance centre since all our services are online. To get started, visit our website at or download the ‘Kabayan Remit’ mobile app (iOs or Android). Register to create an account and begin remitting on-the-go.

How can I get updates on the Exchange Rate?

You can check the exchange rate in real time through the website at or through our free mobile app. Please note that the exchange rate usually changes every 12pm and 8pm UK Time.

Where can my beneficiary collect the money?

You can send the remittance for cash collection in the Philippines. Your beneficiary can collect the funds in over 10,000 locations nationwide through Metrobank Cash Pick-up Anywhere.

What does the beneficiary need in order to collect the money?

Please note that the beneficiary’s name stated on your transfer has to exactly match the name presented on the beneficiary’s Proof of ID. This includes any middle names.

How can my beneficiary receive the money?

You have three options. You can credit the money directly to your beneficiary’s bank account (any bank in the Philippines), deliver the money to your beneficiary’s doorsteps, or have your beneficiary collect the money from our various cash pick-up outlets/partners.

Can I pay by credit card?

No. We currently accept debit card payments only. Please note that we only accept personal debit cards. We do not accept business debit cards or prepaid debit cards.

Can I pay by debit card?

Yes. We accept debit card payments or online bank transfer. Please note that we don’t accept credit card payments.

Does Kabayan Remit offer Door-to-Door delivery?

Yes. We offer door-to-door remittance delivery within Metro Manila and nearby Provinces only.