Help Centre

Find answers to the most common questions about sending money with Kabayan Remit.

ACCOUNT ISSUES View all topics →

I’ve forgotten my PIN (password); how can I gain access to my account?

Account issues

Forgot your PIN? Don't worry! Resetting your PIN securely only takes a few steps.

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How do you store my data?

Account issues

As a regulated financial institution, we collect, use, and securely store personal information responsibly and in accordance with the law to protect your transactions.

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I suspect someone has access to my account, what can I do?

Account issues

If you’ve noticed fraudulent activity on your account, please contact our 24/7 customer support team immediately and they will help to resolve the issue.

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How do I close my Kabayan Remit account?

Account issues

If you would like to close your Kabayan Remit account, you can request account deletion through our app or via email.

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Can I use face or touch ID to login?

Account issues

Yes. You can enable Face ID or Touch ID to log in to the Kabayan Remit mobile app for faster and more convenient access.

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How do I change my PIN (password)?

Account issues

Your PIN serves as your Kabayan Remit password. To change your PIN, simply follow these steps.

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Where can I update my account details?

Account issues

You can make some changes to your details through your account in the Kabayan Remit mobile app or web app.

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Why can’t I send funds?

Account issues

Don’t worry, it’s most likely because your account hasn’t been verified yet! Here's how to verify your account.

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What does ‘KYC incomplete’ mean?

Account issues

'KYC incomplete' means additional information or documents are required to complete your account verification. Our team is ready to help you finish the process.

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