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Topic: Cancellations & Refunds

How can I check if my transaction has been cancelled?

You can check the status of your transactions online when you log in to your account through the website or mobile app.

How can I retrieve a transaction that was already credited to the beneficiary’s bank account?

We can help you retrieve your funds even if has already been credited to your beneficiary's bank account.

How long does a refund take?

The time it takes for the refund to be credited back to your account depends on the mode of payment you've used.

How do I cancel a transfer I have made?

If you wish to cancel a transaction, please contact us immediately. If the transaction has not been paid out yet, we can easily refund the amount back to your originating account.

Can I recall a paid transaction?

Yes, we can recall the transaction as long as the beneficiary has not received the remittance yet.