Help Center

Our commitment in handling complaints

To ensure that we can help you resolve your complaint, you may either send an email detailing the nature and cause of your grievance to [email protected] or by contacting our customer service hotline at +44 20 3474 0999.

Amazon Echo Show 10 competition – T&Cs

Review the Kabayan Remit mobile app and be in with the chance of winning an Amazon Echo Show 10 (3rd generation) - HD smart display with motion and Alexa!

Refer a friend competition – T&C’s

Would you like to be in with the chance of winning an iPad Mini in our latest competition? Invite a friend to join Kabayan Remit before the 31st of March 2023 and you’ll be entered into the draw! You can invite friends from the UK and Canada and they must transfer a minimum amount of £100 or C$150 to qualify as a claimable referral.

Barclays Transaction Limit with Instant Bank Transfer

If you’re creating an Instant Bank Transfer payment using your Barclays account, you may experience an issue if your transaction is over £2,000 and this is the first time you have sent money to the Philippines with us.

What’s the new “Instant Bank Transfer” payment option?

Instant Bank Transfer is a new payment option available only to our UK customers. This is now the fastest and easiest way to pay for your transactions with us.

How much does it cost to use Kabayan Remit?

We always strive to provide high exchange rates and competitive service fees. Open your account today and send your first remittance fee-free!

How much money can I send?

The amount of money you can send may vary depending on the country you're sending from.

Do you have a mobile app?

Yes, we do! There are many different perks to our mobile app. For example, you can check the exchange rates in real-time, track your payment status, and most importantly, send money anytime, anywhere, 24/7!

Is Kabayan Remit safe and secure?

We take security very seriously at Kabayan Remit. Delivering your money safely to your loved ones is our top priority, so you can have peace of mind when sending your hard-earned money back home.

What bills can I pay for in the Philippines?

Here is a complete list of merchants we accept payments for.