Help Center

How can I join the Christmas raffle?

All you need to do is send money with Kabayan Remit in November and December 2020.

How can I check if my transaction has been cancelled?

You can check the status of your transactions online when you log in to your account through the website or mobile app.

How can I retrieve a transaction that was already credited to the beneficiary’s bank account?

We can help you retrieve your funds even if has already been credited to your beneficiary's bank account.

How long does a refund take?

The time it takes for the refund to be credited back to your account depends on the mode of payment you've used.

How do I cancel a transfer I have made?

If you wish to cancel a transaction, please contact us immediately. If the transaction has not been paid out yet, we can easily refund the amount back to your originating account.

Can I recall a paid transaction?

Yes, we can recall the transaction as long as the beneficiary has not received the remittance yet.

How do I verify my account?

Customer verification is very easy, straightforward and it only takes less than a minute. To verify your account, please provide the following:

How do I top up a Globe GCash or Smart Paymaya account?

You can top up your loved ones' Globe GCash or Smart Paymaya e-wallets online by logging in to your account on the website or mobile up. Once logged in, follow this step-by-step guide:

What does the notification ‘transaction amount is more than the allowed limit’ mean?

You may get this notification, as there is a limit to the amount you can send depending on your chosen mode of payment or delivery method.

Is Kabayan Remit legit?

Yes, Kabayan Remit is legit, and we take security very seriously. Delivering your money safely to your loved ones is our top priority, so you can have peace of mind when sending your hard-earned money back home. Kabayan Remit is a fully authorised Money Service Business (MSB), regulated by the Financial Conduct Authority. We also use the same physical security and encryption as banks to ensure utmost security in every transaction.