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Topic: Account issues

I’ve forgotten my PIN (password); how can I gain access to my account?

Forgot your PIN? Don't worry! Resetting your PIN securely only takes a few steps.

How do you store my data?

As a regulated financial institution, we collect, use, and securely store personal information responsibly and in accordance with the law to protect your transactions.

I suspect someone has access to my account, what can I do?

If you’ve noticed fraudulent activity on your account, please contact our 24/7 customer support team immediately and they will help to resolve the issue.

How do I close my Kabayan Remit account?

If you would like to close your Kabayan Remit account, you can request account deletion through our app or via email.

Can I use face or touch ID to login?

Yes. You can enable Face ID or Touch ID to log in to the Kabayan Remit mobile app for faster and more convenient access.

How do I change my PIN (password)?

Your PIN serves as your Kabayan Remit password. To change your PIN, simply follow these steps.

Where can I update my account details?

You can make some changes to your details through your account in the Kabayan Remit mobile app or web app.

Why can’t I send funds?

Don’t worry, it’s most likely because your account hasn’t been verified yet! Please follow the steps in your account to finish the verification process, or contact our customer support team if you need some help.

What does ‘KYC incomplete’ mean?

No worries! It only means that you need to provide additional documents to verify your account and complete your request.