How can I retrieve a transaction that was already credited to the receiver’s bank account?

In most cases, transactions that have already been credited to a receiver’s bank account cannot be retrieved. However, we can help you submit a retrieval request to the receiving bank for review.

In this case, the receiver or account holder will need to provide an Authority to Debit letter authorising Kabayan Remit to request a reversal. Once we receive the letter, we’ll submit a retrieval request to the receiver’s bank in the Philippines.

Please note that retrieval requests are subject to the receiving bank’s approval and are not guaranteed. Our team will assist you throughout the process and keep you informed of any updates.