ACCOUNT ISSUES View all topics →

Forgot your PIN? Don't worry! Resetting your PIN securely only takes a few steps.

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As a regulated financial institution, we collect, use, and securely store personal information responsibly and in accordance with the law to protect your transactions.

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Si vous avez remarqué une activité frauduleuse sur votre compte, veuillez contacter immédiatement notre équipe d’assistance à la clientèle 24 heures sur 24 et 7 jours sur 7 et elle vous aidera à résoudre le problème.

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If you would like to close your Kabayan Remit account, you can request account deletion through our app or via email.

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Yes. You can enable Face ID or Touch ID to log in to the Kabayan Remit mobile app for faster and more convenient access.

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Your PIN serves as your Kabayan Remit password. To change your PIN, simply follow these steps.

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Vous pouvez apporter des modifications à vos coordonnées via votre compte dans l’application mobile ou l’application Web Kabayan Remit.

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Don’t worry, it’s most likely because your account hasn’t been verified yet! Here's how to verify your account.

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'KYC incomplete' means additional information or documents are required to complete your account verification. Our team is ready to help you finish the process.

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