Mandat Kabayan

Help Centre

Find answers to the most common questions about sending money with Kabayan Remit.

SENDING MONEY View all topics →

How do I top up a Philippine e-wallet?

Envoyer de l’argent

Learn how to top up Philippine e-wallets like GCash, Maya, ShopeePay, LazPay, and GrabPay using Kabayan Remit in just a few steps.

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Puis-je consulter l’historique de mes transactions?

Envoyer de l’argent

Oui, vous pouvez consulter tout l’historique de vos transactions dans l’application mobile ou l’application Web. Vous pouvez également consulter l’état des paiements de chaque transaction.

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Comment puis-je ajouter un destinataire à mon compte?

Envoyer de l’argent

You can add a receiver to your account by providing a few personal details about the person and their bank details. These details will then be saved in your account allowing you to quickly transfer funds to that person in the future. To add a receiver, open your account and go to Receivers, then tap Add receiver and fill in their details.

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Comment puis-je voir l’état de ma transaction?

Envoyer de l’argent

You can view the status of your transaction by logging into your account via the mobile app or website and following the steps below.

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Que signifie l’avis « Le montant de la transaction est supérieur à la limite permise »?

Envoyer des montants importants

Vous pouvez recevoir cet avis, car il y a une limite au montant que vous pouvez envoyer en fonction du mode de paiement ou du mode de livraison que vous avez choisi.

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Où puis-je envoyer de l’argent aux Philippines?

Envoyer de l’argent

Send money anywhere in the Philippines via bank account credit, cash pickup, e-wallets, or bills payment.

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Where can my receiver collect the money?

Envoyer de l’argent

Your receiver can collect cash at over 11,000 partner locations across the Philippines, including banks, pawnshops, and retail outlets.

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What does the receiver need in order to collect the money?

Envoyer de l’argent

Once the transfer is ready for pickup, your receiver simply needs to visit the selected partner location with a valid ID and the transaction reference number.

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Kabayan Remit offre-t-il la livraison à domicile?

Envoyer de l’argent

Kabayan Remit does not currently offer door-to-door delivery, but provides flexible options like bank credit, cash pick-up, e-wallet top-ups, and bills payment.

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Comment puis-je payer avec Kabayan Remit?

Envoyer de l’argent

All details that you need for this mode of payment are sent to your registered email address once you have successfully created a transaction.

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