Rimessa Kabayan

Help Centre

Find answers to the most common questions about sending money with Kabayan Remit.

SENDING MONEY View all topics →

How do I top up a Philippine e-wallet?

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Learn how to top up Philippine e-wallets like GCash, Maya, ShopeePay, LazPay, and GrabPay using Kabayan Remit in just a few steps.

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Can I view my transaction history?

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Yes, you can view all of your transaction history in the mobile app or web app. You can also view the payment status of each transaction.

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How do I add a receiver to my account?

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You can add a receiver to your account by providing a few personal details about the person and their bank details. These details will then be saved in your account allowing you to quickly transfer funds to that person in the future. To add a receiver, open your account and go to Receivers, then tap Add receiver and fill in their details.

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How can I view the status of my transaction?

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You can view the status of your transaction by logging into your account via the mobile app or website and following the steps below.

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What does the notification ‘transaction amount is more than the allowed limit’ mean?

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You may get this notification, as there is a limit to the amount you can send depending on your chosen mode of payment or delivery method.

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Where can I remit money to the Philippines?

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Send money anywhere in the Philippines via bank account credit, cash pickup, e-wallets, or bills payment.

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Where can my receiver collect the money?

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Your receiver can collect cash at over 11,000 partner locations across the Philippines, including banks, pawnshops, and retail outlets.

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What does the receiver need in order to collect the money?

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Once the transfer is ready for pickup, your receiver simply needs to visit the selected partner location with a valid ID and the transaction reference number.

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Does Kabayan Remit offer door-to-door delivery?

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Kabayan Remit does not currently offer door-to-door delivery, but provides flexible options like bank credit, cash pick-up, e-wallet top-ups, and bills payment.

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How do I pay with Kabayan Remit?

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All details that you need for this mode of payment are sent to your registered email address once you have successfully created a transaction.

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