Help Centre & FAQs- Page 2 of 6

Avete un'applicazione mobile?

Informazioni su Kabayan Remit

Sì, lo facciamo! La nostra applicazione mobile offre molti vantaggi. Ad esempio, potete controllare i tassi di cambio in tempo reale, seguire lo stato dei vostri pagamenti e, soprattutto, inviare denaro in qualsiasi momento, ovunque, 24 ore su 24, 7 giorni su 7!

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Is Kabayan Remit safe and secure?

Informazioni su Kabayan Remit

We take security very seriously at Kabayan Remit. Delivering your money safely to your loved ones is our top priority, so you can have peace of mind when sending your hard-earned money back home.

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Quali bollette posso pagare nelle Filippine?

Pagamento delle bollette

Here is a complete list of merchants we accept payments for.

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How will my receiver get the money?

Invio di denaro

Send money to Philippine bank accounts, cash pickup locations, e-wallets, or pay Philippine bills—all in one app.

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How long does it take for the receiver to get the money?

Invio di denaro

Most transfers under ₱50,000 are received within 1 hour, and higher amounts usually arrive within 1–2 banking days.

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How can I get updates on the exchange rate?

Invio di denaro

See live exchange rates anytime on our website or app, plus daily updates when you enable push notifications.

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Can I pay by credit card?

Invio di denaro

No. We currently accept debit card payments only. Please note that we only accept personal debit cards. We do not accept business debit cards or prepaid debit cards.

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Can I pay by debit card?

Invio di denaro

Yes. We accept debit card payments or online bank transfer. Please note that we don’t accept credit card payments.

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I’ve forgotten my PIN (password); how can I gain access to my account?

Problemi di account

Forgot your PIN? Don't worry! Resetting your PIN securely only takes a few steps.

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Can I retrieve a paid transaction?

Cancellazioni e rimborsi

A transaction can usually be retrieved if the funds have not yet been credited to the receiver’s account. Once credited, recovery is not guaranteed.

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